Provider Directory Overview

HCAS and our member health plans recognize that establishing a comprehensive, centralized process to collect and update provider directory information will ease the burden providers face in notifying plans separately of changes in their directory information. This provider directory solution will allow for more accurate provider directories for health plans, without creating an undue burden on healthcare providers as they submit and update their information.

After a nationwide process to evaluate business solutions, HCAS member health plans selected CAQH® to implement a provider directory solution in Massachusetts and throughout New England.

Benefits

• Improve the experience of members who rely on directories to select and contact providers.
• Enable providers to update their demographic information with multiple health plans in a streamlined way.
• Support timely, efficient directory updates.

Please refer to the HCAS and CAQH resources below for more information on this project and check back frequently as this page will be updated as new information becomes available.

Directory News

• Federal Provider Directory Requirements Effective January 1, 2022
• CAQH, HCAS, Health Plans Collaborate on Directory Solution for Provider Groups
• Directory Provider Announcement
• HCAS Provider Directory Newsletter May 2019
• HCAS Provider Directory Newsletter April 2019
• HCAS Provider Directory Newsletter March 2019
• HCAS Provider Directory Newsletter February 2019

Directory Resources

• Frequently Asked Questions
• Massachusetts Behavioral Health Data Requirements
• CAQH Directory Management (formerly named DirectAssure) is the CAQH solution participating organizations purchase to improve their provider directories. Providers use the CAQH Provider Data Portal login to submit their information for credentialing AND directories in one seamless workflow.
• CAQH User Guides and Training

CAQH Help Desk

login and click the chat icon or call 888-599-1771