Provider Directory Overview

HCAS and our member health plans recognize that establishing a comprehensive, centralized process to collect and update provider directory information will ease the burden providers face in notifying plans separately of changes in their directory information. This provider directory solution will allow for more accurate provider directories for health plans, without creating an undue burden on healthcare providers as they submit and update their information.

After a nationwide process to evaluate business solutions, HCAS member health plans selected CAQH® to implement a provider directory solution in Massachusetts and throughout New England.


  • Improve the experience of members who rely on directories to select and contact providers.
  • Enable providers to update their demographic information with multiple health plans in a streamlined way.
  • Support timely, efficient directory updates.

Please refer to the HCAS and CAQH resources below for more information on this project and check back frequently as this page will be updated as new information becomes available.

Directory News

Directory Resources

CAQH Contact Info

For Providers or Practice Managers

For Live Chat:

  • Login to your account here for providers or here for practice managers and click on the blue chat icon at the bottom of the page

 For Phone:

Federal Requirements for Provider Directories 

Effective January 1, 2022


 (click here)


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